Main products and services
Smart Maintenance
Proper 24/7 support — and the maintenance that means you rarely need it.
Smart Maintenance moves your fleet IT from reactive to proactive. One maintenance platform covers automated patching, tailored monitoring and alerts, secure remote control, hardware and software inventory, software deployment and reporting, backed by a 24/7 support desk that knows the difference between a critical deviation and something that can wait until Monday.
What you get
- Automated patch management with a local update repository on each vessel to save bandwidth
- Tailored monitoring and alerts, with escalation, maintenance planning and self-repair
- Secure remote control: unique logins, role-based permissions, two-factor authentication, AES-256, session video logging
- Asset management: scheduled network scans and a hardware and software inventory per vessel
- Software deployment: the same versions fleet-wide, scheduled installs and a whitelisted app store for the crew
- 24/7/365 support, warranty and licence management, and technicians ready to travel on short notice
How it works
- 1
Agents
An agent goes on every computer and server on board, physical and virtual.
- 2
Groups and rules
Units are grouped by operating system and role, each with its own update rules and schedule.
- 3
Monitor and report
Dashboards and reports show every system is patched, healthy and compliant with IMO 2021.
Frequently asked questions
What is the difference between Basic and Advanced?
Basic covers Microsoft patching, remote control for three users, standardised monitoring sensors and out-of-the-box reports. Advanced adds third-party patching, unlimited remote-control users, customised sensors, asset management of the business network, software deployment and customised reports.
What does 'proper' 24/7 support mean?
That the person answering understands ship operations, can prioritise a bridge network fault over a crew Wi-Fi ticket, and has the access and authority to fix it — at 03:00 as well as at 10:00.
Do you support equipment Globetech did not install?
Within a Smart Maintenance agreement we take responsibility for the systems we know. Third-party systems can be included after an assessment.
Let's keep your fleet steady.
Tell us about your vessels and we will come back with a plan — usually within one working day.